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Warranty and Returns


Warranty

We keep it simple and easy – All of our products come with a standard 1-year warranty. Anything goes wrong? Just call or send us an email and we’ll get a replacement part sent out to you at no cost.

 

After 1 year? We may exercise some discretion with the situation, and we may request additional proof, but 99% of the time we’ll still send you the replacement part you need at no cost to you. We try to be as fair as possible, but unfortunately we occasionally run into less-than-honest folks who ruin it for everyone else.

 U.S. Returns

Same as Amazon – 30 days to return any item. We’ll cover your return shipping with a prepaid UPS label for orders over $30. ***Some of our parts or travel bidet you may be responsible for shipping USPS First Class which usually costs less than $3.

After 30 days – We’ll approve your return most of the time, but we may have you cover return shipping. We still send you an inexpensive prepaid UPS return label so you can still just drop off the item, and we’ll just deduct the difference from your refund.

Item used/damaged by the customer? Same policy as on Amazon. We can withhold up to 50% of your refund. We will take into consideration your situation, and things like previous purchases.

 

Canada/International Returns

Unfortunately, we cannot provide prepaid return shipping for Canadian and International orders. Customers are responsible for return shipping to our address in Canada. Shipping items back across the border to the U.S. is very expensive, so we accept returns to our Canadian address. Upon receipt you’ll still get a full refund in U.S. funds for the cost of the item returned, excepting customer damage.  We always credit to the original method of payment and are not responsible for changes in exchange rates or other fees charged by credit cards.

Return Address for Canada:

Ellegantz Quality Products Ltd
169 Ram Forest Rd., Ste. 5
Stouffville, ON
L4A 2G8